Got Questions? We’ve got Answers!
Why is Cash On Delivery (COD) not available for Light Arts?
Cash On Delivery (COD) is not available for Light Arts due to fake orders and order rejection upon delivery. We aim to protect our genuine customers and prevent waste of our resources in manufacturing and shipping frames.
We offer secure alternative payment methods (UPI, Cards, Net Banking, Wallet, etc) to ensure a smooth shopping experience. Your understanding and support are appreciated. If you have questions, please contact us over WhatsApp.
Can I Pay Some Advance to Get Cash On Delivery Option?
Yes, you can make a non-refundable advance payment of Rs 600 and pay the remaining amount at the time of delivery, ensuring a smooth transaction.
Reach out to us on WhatsApp for further assistance.
Can I Order A Custom Light Art Design of My Own Choice?
Absolutely! Feel free to send us your design via WhatsApp to place an order for a custom light art of your choice.
Here’s the customization process:
1. Place an Order and Make Payment:
- Contact us over WhatsApp to place the custom order.
- Complete the payment process for your order.
- Prepare Your Color Image:Provide a high-resolution color image in either A4 or 4:3 ratio.
- To ensure the image quality, kindly send the original image to lloke634@gmail.com
2. Contact Our Customer Service:
- Get in touch with our customer service team via email,WhatsApp, or our website’s live chat feature.Introduce your ideas and requirements to them.
3. Line Drawing Draft:
- Our team will create a line drawing draft based on your provided image andThis process typically takes 1-3 days.
4. Confirm the Line Drawing:
- We will communicate with you to discuss and confirm the line drawing draft.
- You can provide feedback or approve the draft details.
5. Production of the Light-Up Art:
- Once the line drawing is confirmed, we will proceed with producing the light-up art.
- The production process usually takes 1-3 days.
6. Final Outcome:
- When the lights are off, the artwork displays captivating line art.
- Once the lights are turned on, it transforms into a breathtaking colorful light art.
7. Packaging and Shipping:
- We carefully package your light-up art for shipment.
- If you have any further questions or require assistance, please do not hesitate to contact us. We are here to support you throughout the entire process.
Do you offer FREE Express Shipping and Delivery?
Absolutely! We provide FREE Express Shipping (via AIR ✈️) and Delivery for your convenience and a swift shopping experience. Enjoy prompt service with no extra cost.